1. Introduction

AI Genesis LLC ("AI Genesis," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services"). Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

Account Information

• Name and contact information (email address, phone number)
• Company name and business information
• Billing and payment information
• Account credentials and authentication data

Service Data

• Content you create or upload to our Services
• Conversation flows and configurations
• Customer interaction data and logs
• Feedback and support communications

Communication Data

• Email correspondence
• Support tickets and chat messages
• Survey responses and feedback
• Marketing preferences

2.2 Information Collected Automatically

Usage Information

• Service usage patterns and feature utilization
• Performance metrics and error reports
• Session duration and frequency
• API calls and system interactions

Device and Technical Information

• IP address and approximate location
• Browser type and version
• Operating system and device type
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (transaction confirmations)
• Integration partners (authentication tokens)
• Public databases (business verification)
• Marketing partners (lead information)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Respond to your requests and provide customer support
• Send administrative messages and service updates

3.2 Service Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct research and analysis
• Fix bugs and improve performance

3.3 Communication

• Send marketing communications (with your consent)
• Provide customer support and respond to inquiries
• Send important notices about your account
• Request feedback and conduct surveys

3.4 Legal and Security

• Comply with legal obligations
• Protect rights, property, and safety
• Detect, prevent, and address fraud or security issues
• Enforce our Terms & Conditions

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Cloud hosting providers (Amazon Web Services, DigitalOcean)
• Payment processors (Stripe)
• Analytics services (with aggregated data only)
• Communication platforms (for service delivery)

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal process
• Requests from government authorities
• Protection of our rights or property
• Emergency situations involving potential harm

4.4 Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide you with our Services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for analysis

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a portable format.

7.2 Correction

You may request that we correct any inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You can opt-out of:

• Marketing communications (via unsubscribe link or settings)
• Certain data collection through cookie settings
• Analytics tracking (through browser settings)

7.5 Do Not Sell

We do not sell personal information and will not do so without providing you the right to opt-out.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Required for Service functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of information to countries outside your country of residence, including the United States.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights
• Right to deletion of personal information

To exercise these rights, contact us at gabecampbell@ai-genesis.ai.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

For data protection inquiries or to exercise your rights, please email: gabecampbell@ai-genesis.ai

15. Data Protection Officer

While not legally required, we have designated a privacy officer to oversee our data protection strategy and ensure compliance with this Privacy Policy. You may contact our privacy officer at gabecampbell@ai-genesis.ai.