AI Genesis Features: Complete AI Customer Service Platform
Everything you need to automate 83% of customer service with enterprise-grade AI.
Core AI Features
Conversational AI Engine
AI Genesis uses advanced natural language understanding (NLU) to comprehend customer intent, context, and nuance. Unlike keyword-matching chatbots, our AI understands what customers actually mean—delivering 83% automated resolution rates.
- Intent recognition with 95%+ accuracy
- Context retention across conversations
- Sentiment analysis and emotional intelligence
- Multi-turn conversation handling
- Disambiguation for unclear requests
Custom AI Training
Every AI Genesis deployment is trained specifically on your business. Upload your knowledge base, FAQs, product info, and processes—our AI learns your business language and delivers accurate, brand-consistent responses.
- Knowledge base ingestion
- FAQ import and optimization
- Product catalog integration
- Process and workflow training
- Continuous learning from interactions
100+ Language Support
Serve global customers in their preferred language. AI Genesis supports 100+ languages with native-quality understanding and response generation—no separate bots required.
- Auto-detect customer language
- Native language responses (not translation)
- Cultural context awareness
- Regional dialect support
- Multilingual analytics
Customer Service Features
83% Automated Resolution
AI Genesis doesn't just deflect—it resolves. Our AI handles complex inquiries, processes requests, and solves problems without human intervention. Average resolution rate: 83% (vs 20-30% for basic chatbots).
Human Handoff & Escalation
When AI can't resolve an issue, seamless escalation to human agents. Full conversation context transfers—customers never repeat themselves. Configure custom triggers, routing rules, and SLAs.
- Smart escalation triggers
- Full context transfer
- Agent routing rules
- Queue management
- SLA tracking
24/7 Availability
Never miss a customer inquiry. AI Genesis works around the clock, handling questions, qualifying leads, and booking appointments while your team sleeps.
Sales & Lead Generation Features
267% More Conversions
AI Genesis converts 267% more visitors into leads compared to traditional contact forms. Conversational engagement, intelligent qualification, and instant response drive results.
Lead Qualification
AI automatically qualifies leads based on your criteria. Score prospects, identify hot leads, and prioritize follow-up—all before a human gets involved.
- Custom qualification criteria
- Lead scoring algorithms
- Budget/authority/need/timeline (BANT)
- Automatic CRM sync
- Lead routing to sales
Appointment Booking
AI books meetings directly into your calendar. Integrates with Calendly, Acuity, Google Calendar, and custom systems. Customers pick times, AI confirms—no back and forth.
Integration Features
CRM Integrations
Deep integration with your CRM—not just surface-level sync. AI Genesis reads and writes to Salesforce, HubSpot, Zendesk, Freshdesk, Zoho, and custom CRMs via API.
- Salesforce integration
- HubSpot integration
- Zendesk integration
- Freshdesk integration
- Custom CRM via API
Calendar Integrations
Book appointments without leaving the conversation. Native integrations with Calendly, Acuity, Google Calendar, Microsoft Outlook, and custom scheduling systems.
API & Webhooks
Connect AI Genesis to any system. RESTful API, webhooks, and custom integrations enable unlimited extensibility. Trigger workflows, sync data, and automate processes.
Analytics & Reporting Features
Real-Time Dashboard
Track AI performance, customer satisfaction, and business impact in real-time. Customizable dashboards show the metrics that matter to your business.
- Resolution rate tracking
- Conversation volume metrics
- Response time analytics
- Customer satisfaction scores
- Conversion tracking
Conversation Intelligence
Understand what customers are asking. AI Genesis analyzes conversations to surface trends, identify gaps, and suggest improvements.
- Top question analysis
- Trending topic detection
- Gap identification
- Sentiment trends
- AI improvement suggestions
Enterprise & Security Features
Enterprise Security
AI Genesis meets the security standards required by Fortune 500 companies. Your data is protected with enterprise-grade security.
- SOC 2 Type II certified
- GDPR compliant
- HIPAA compliant options
- End-to-end encryption
- Data residency options
- SSO/SAML support
99.9% Uptime SLA
Enterprise customers get guaranteed uptime with SLA-backed reliability. Your AI customer service is always available.
Multi-Location Support
Deploy AI Genesis across multiple locations, brands, or business units. Centralized management with local customization.
Deployment Features
24-Hour Deployment
Go live in 24 hours with Lite, 3-5 days with Starter. No 3-6 month implementations. AI Genesis is built for speed without sacrificing quality.
Omnichannel Deployment
Deploy AI Genesis on web, mobile, SMS, WhatsApp, Facebook Messenger, and more. One AI, consistent experience, every channel.
White-Label Options
Enterprise customers can white-label AI Genesis completely. Your brand, your domain, your customer experience.